The standard we aim for
We aim for the Web Content Accessibility Guidelines version 2.2 at level AA. That standard is a public document from the W3C, and it spells out how a webpage should behave for a reader working with a screen reader, a keyboard alone, a magnifier, captions or the reduced motion setting on their device. Level AA is the target most public-facing sites in the United States are held to. We do not claim we meet every part of it on every page today.
What we have already done
The site was built with these guidelines in mind from the first page out.
- Pages use proper HTML headings, lists, buttons and links in reading order, rather than styled divs standing in for them.
- Every page can be worked through with a keyboard alone. Focus is visible on the item you are on, and the tab order matches the reading order.
- Body text sits on backgrounds chosen to hold the contrast ratio at or above the WCAG 2.2 AA thresholds, in both the light and dark theme.
- Meaningful pictures carry a short text description in the alt attribute. Purely decorative shapes and background patterns are marked so a screen reader skips them without a word.
- Motion is kept small, and each page honors the reduced motion setting on your device. With that setting turned on, animations stop.
- The phone number appears as plain text on every page so a screen reader reads it as digits, and on a phone it also works as a tap-to-call link.
What we know still needs work
None known as of October 3, 2026. When you find something we have missed, tell us on the phone and it goes on this list until the fix ships.
How to report a problem
Call (847) 534-5389. Say the page you were on, what you were trying to do, and what got in the way. If a screen reader, a magnifier or another assistive tool was in play, it helps to name the tool as well. The person on the line takes notes and reads them back before hanging up, so no detail gets lost between the call and the fix.
When you can expect an answer
We reply to every accessibility report and say what will be fixed. A short fix goes in as soon as we can build it and post it. A larger fix goes on a written list with a target date, and we say that date out loud when we call you back.
Related pages
- Privacy policy: what a call captures and how long it lives on our systems.
- Terms of use: the ground rules for the site and the phone line that goes with it.
- About our service: what a phone call looks like once you reach a person.
- Report a problem by phone: the same number as above.
- Frequently asked questions: short reading on common door trouble.
Effective date
This accessibility statement takes effect on October 3, 2026.